Frequently Asked Questions

General Questions...

What is Protazen®?

Protazen® is a system of natural supplements, specifically dedicated to the promotion of positive mental health. Our Products have been custom formulated to help support Mood, Sleep, Energy, Memory, and Focus. Click to view Our Formulas

Who can benefit from the Protazen® Supplements?

We have customers that take one or more of the Protazen® Formulas for all different types of mental health issues (including depressive and/or anxious moods), and most of them experience great success. However, please understand that we can make no claim as to how the Protazen® Supplements will benefit you; every person is different and may experience different results. We can not comment on what any one person’s experience will be, other than to share with you the genuine customer testimonials that are posted on our website.

Do I have to be fighting Depressive and/or Anxious feelings to benefit from the Protazen® Supplements?

No, we have many customers that take our products to simply support proper brain function.  As people live longer lives these days, the concerns of an aging mind are more prevalent than ever.  The ingredients in the Protazen® Base Formula promote a mental balance that can have great benefit now and later in life.

Do I need to take all of the Protazen® Formulas for this regimen to work?

No. The “Base Formula” is our original formula and the foundation of the Protazen® philosophy. This blend is designed to address most areas of mental wellness and balance. We suggest that all customers take this as their base. However, some customers may find the need to concentrate on a specific concern or area of mental health. For these people we offer six additional formulas that are designed to work in concert with the Protazen® Base Formula. You can take as many or as few as you find necessary.

Are there any side effects?

The Protazen® formulas are dietary supplements, not drugs, and have no known major side effects. However, any supplement or food consumed can produce certain minor side effects for some people… headaches, nausea, allergic reactions, etc.  Of course, if a side effect does occur, simply stop taking the particular product and the side effect should subside. We do suggest that you review the list of ingredients on the bottle to make sure that you have no corresponding allergies or pre-existing conditions that would inhibit you from taking certain supplements.

Can my child take these supplements?

Please understand that we do not market Protazen® to minors and therefore cannot advise you either way. If you have specific concerns or questions, it is best that you consult with a medical professional as we are a natural products company and can not extend medical advice. The active ingredients for each product are listed via the “Our Formulas” page of the website. Remember, when it comes to children, be careful to not overreact to issues that are typical and characteristic of normal childhood development.

Where and How is Protazen® Manufactured?

Protazen® is bottled in the USA, in an FDA Registered and GMP-NSF/NNFA certified pharmaceutical laboratory.

Can I take any of the Protazen® formulas if I am pregnant or nursing?

As a precaution, it is best that you do not take the Protazen Base, 5-HTP, Calming, Melatonin, or Energy formulas if you are pregnant, nursing, or trying to become pregnant.  However, there have been recent reports from the FDA that conclude Omega 3 Fish Oil to be safe during pregnancy and nursing. Please confirm with your doctor and review our Omega-30+. You may find this to be a reasonable pacifier, until the time is right for you to be able to take advantage of the entire collection of supplements.

Why are some people choosing natural treatments?

With the rising costs of conventional healthcare, people are seeking ways of treating depression naturally. Of course, there are many cost effective “natural cures for anxiety” on the market as well. These natural remedies should not be considered a substitute for prescription medication. The concepts of depression and anxiety referred to on this website, are everyday emotions that we all experience. The natural cures for anxiety and depression discussed on this website are not intended to treat, cure, or prevent any medically recognized psychiatric disease.

Are the Protazen® Formulas considered natural cures for anxiety and a way of treating depression naturally?

There seems to be a difference of opinion between the allopathic (conventional medicine) and naturopathic (natural wellness) communities when it comes to the meaning of the words “depression” and “anxiety.” Here at Protazen® we refer to these words as the common and everyday emotions they represent. However, because the medical community has defined depression and anxiety as a disease, we have to be very careful to not suggest that any of our products be considered as natural cures for anxiety or a way of treating depression naturally (as a disease).  Again, when we refer to “depression” or “anxiety,” we are making no reference to any medically recognized diseases.


How does the Protazen® Base Formula work?

The Protazen® Base Formula can promote the synthesis of necessary neurotransmitters that support mood, personality, focus, and memory. Click here for more information

How often do I take the Protazen® Base Formula?

The suggested amount is 2 capsules per day. The medium sized veggie capsules are easy to swallow and should be taken with a full glass of water. To maximize the results of the Protazen® Base Formula it is best to maintain a steady regimen. Ideally, taking one capsule with breakfast and one with lunch.

When will I begin to feel the results?

You may begin to feel more energy within the first week. Full results may take up to 90 days. Protazen® Base Formula is most effective when taken on a consistent basis. It is designed to be part of your daily diet. WHEN YOU START TO FEEL RESULTS, DON’T STOP YOUR REGIMEN. Click here for more information

How long do I take the Protazen® Base Formula?

Protazen® Base Formula is a dietary supplement that is most effective when taken on a daily basis. Our customers take the Protazen® products for a variety of mental health concerns and therefore continue with the products for various terms.  Some take Protazen® for 3 months, some take it for 3 years, some are seasonal, and some have been taking it since the conception of our company.  None of the ingredients in the Protazen® system are known to have addictive properties or create dependency.  You can take the Protazen® products for as long or as short as you find necessary.

Can I take Protazen® Base Formula if I take prescription anti-depressants or have other medical conditions?

If you are pregnant or nursing, suffering from Phenylketonuria (PKU), an overactive thyroid (Graves Disease), Melanoma, high blood pressure, using prescription anti-depressants or MAO inhibitors; or have any other medical issues, it is best to consult with a medical doctor before beginning any new supplement regimen (including Protazen®). Please share the list of ingredients with your physician.


Why isn’t 5-HTP in the Base Formula with the L-Tyrosine?

The 5-HTP is in a separate bottle called “5-HTP Serotonin Support” for two reasons:

  1. Not everybody needs and/or reacts well to both ingredients. Therefore, by having them in separate bottles, people have the ability to take just one of them if they need to.
  2. 5-HTP and L-Tyrosine (Base Formula) should not be taken simultaneously as they will fight for absorption in the digestive system. They need to be taken 4-6 hours apart from each other in order to achieve maximum benefit from both Amino Acids.


How much do the Protazen® supplements cost?

Please review the prices of all of our formulas by going to the Our Formulas page of the website.

What is the automatic refill program?

Our automatic refill program is an easy way to keep yourself stocked with your most used Protazen® products. Each month your credit card will be billed and refills will be sent automatically to you. This program is month to month, so you can cancel anytime, there is no minimum contract. The best part is that members of the program receive up to a 25% discount depending on the items purchased. Simply build your order using the shopping cart to determine your eligible discounts. Please review our terms of purchase prior to ordering.

How do I manage my Auto-Refill Shipments?

We try to make managing subscriptions as easy as possible. So if you ever want to change or update anything there's a page on our website that allows you to do all kinds of fun stuff.

You'll need to have a customer account on our site, registered with the same email address you used during checkout.  Click here to create your account!

If you have that, simply login here and there are a number of things you can manage, such as:

  • Skip refills or cancel your subscription
  • Change quantities
  • Change your shipping frequency
  • Add products to your subscription
  • Update billing and shipping info
  • And much more! 

If you have any questions, don't hesitate to email us. 

You may also call Customer Service between the hours of 7am-5pm Pacific, Weekdays @ 1-800-768-2818 (Press 3 for Customer Service).

How do I Order?

Protazen® is available through this website, or by phone at 1-888-PROTAZEN. You may also order by mail via a money order or cashiers check. To Purchase via a Money Order, Click Here and Print the Form.

Is my privacy protected when ordering?

Yes. All your information is safe when you place your order on our secure order page. All transactions on are protected by Yahoo!, the most trusted name on the Internet.

How will my credit card be billed?

Your credit card statement will simply be billed as “Protazen.”

Can I order by check or money order?

To Purchase via a Cashiers Check or Money Order, Click Here and Print the Form.

***Personal checks will not be accepted.

What If I have a problem with my order?

If you have any issues or concerns simply contact customer service.

What is your return policy?

Click Here For Return Policy


How is my Protazen® order shipped?

Your order of Protazen® is shipped via US Mail in an unmarked box, and one bottle orders are small enough to fit in the average postal receptacle.

How long does Protazen® take to arrive?

Your product should arrive within 4 – 6 business days after your order is placed, unless you choose to have your order shipped Priority Mail or Overnight.

Do you ship internationally?

Yes, we can ship Protazen® worldwide. Please be sure to check with your country’s customs restrictions prior to ordering. Although this is rarely an issue, we can not be held responsible for any taxes or duty your country may impose on the import.



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